Olark Live Chat Blog

Olark Live Chat Blog

Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Matthew Harris

Matt Harris is the founder of sendwithus.

Blog Feature

Engineering  |  Olark Essentials

Effective Olark API Use: Guarding against social engineering attacks

Our friend, Matthew Harris is the founder of sendwithus. He recently wrote an article for Venturebeat about social engineering - using a human interaction, like live chat, to trick people into providing security information. In this follow-up article, Matt explains how the extra data his team populates in the olark UI helps identify customers and mitigate the risk of an intrusion via chat.

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