Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Matthew Harris

Matthew Harris
Matt Harris is the founder of sendwithus.
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Recent Posts

Olark Essentials, Engineering

Effective Olark API Use: Guarding against social engineering attacks

Our friend, Matthew Harris is the founder of sendwithus. He recently wrote an article for Venturebeat about social engineering - using a human interaction, like live chat, to trick people into providing security information.

In this follow-up article, Matt explains how the extra data his team populates in the olark UI helps identify customers and mitigate the risk of an intrusion via chat.

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