---
title: Speak by Olark | Mat Patterson
description: After running a support team for years, Mat Patterson joined the marketing team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.
---

- [Interested in live chat? Check out Olark.](https://www.olark.com/)

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## Mat Patterson

![Mat Patterson](https://blog.olark.com/hubfs/Contributors_Headshots/mat_patterson.jpg)

After running a support team for years, Mat Patterson joined the marketing team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.

### Recent Posts

[![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/Help%20Scout%20Article/girl_on_phone.png?width=840&height=460&name=girl_on_phone.png)](https://blog.olark.com/5-tips-for-integrating-chat-into-your-customer-support)

## [5 Tips for integrating chat into your customer support](https://blog.olark.com/5-tips-for-integrating-chat-into-your-customer-support)

 By [Mat Patterson](https://blog.olark.com/author/mat-patterson)

## Build a company your customers love with more human, more helpful [customer support tools](https://www.helpscout.net/free-help-desk).

*The following article was written by Mat Patterson, Customer Evangelist at [Help Scout](https://www.helpscout.net/). It coincides with a recent webinar we did with Help Scout and Denise Twum, Head of Customer Support, [Issuu](https://issuu.com/). You can see the full webinar conversation on the [Olark Live Chat YouTube channel](https://www.youtube.com/watch?v=-LuYLDgX4Is).*

[Read More](https://blog.olark.com/5-tips-for-integrating-chat-into-your-customer-support)

[All posts](https://blog.olark.com/all)

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## Product

- [Pricing](https://olark.com/pricing)
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## About

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## Connect with us

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- [LinkedIn](https://www.linkedin.com/company/469764/)

 Product

- [Pricing](https://olark.com/pricing)
- [Chatbots](https://olark.com/chatbot-copilot)
- [Features](https://olark.com/features)
- [Integrations](https://olark.com/integrations)
- [Product Tour](https://olark.com/product-tour)
- [Case Studies](https://olark.com/case-studies)

 Support

- [FAQ](https://olark.com/faq)
- [Help Center](https://olark.com/help)
- [Getting Started](https://olark.com/help/getting-started)
- [Troubleshooting](https://olark.com/categories/tool-tip)
- [JavaScript API](https://olark.com/api)
- [Hire an Expert](https://olark.com/partners-directory)

 About

- [Our Team](https://olark.com/about)
- [Our Values](https://olark.com/values)
- [Become an Olarker](https://olark.com/jobs)

 Connect with us

- [Speak: The Olark Blog](https://blog.olark.com)
- [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide)
- [Become a Partner](https://olark.com/partners)
- [Contact Us](https://olark.com/contact)

- [Terms of Service](https://olark.com/tos)
- [Privacy Policy](https://olark.com/privacy-policy)
- [GDPR](https://olark.com/help/gdpr)
- [Accessibility](https://olark.com/ada-accessible-live-chat)
- [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter)

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