Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Kate Urban

Kate Urban
As Olark's Story Sherpa, Kate is responsible for shaping and shepherding human-centric stories of sales and support (say that ten times fast). In her free time, she enjoys mountain trails, bear hugs, and chocolate everything.
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Recent Posts

eCommerce and Retail

How three Ecommerce businesses use live chat to boost sales

Need some creative ways to use live chat for ecommerce?

Here at Olark, we’re continually awed by the diversity and creativity of our ecommerce customers. Who knew there were so many amazing folks out there, selling everything from custom meal plans to electronics insurance online?

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Olark Essentials

Introducing the JIRA-Olark Live Chat Integration: A triumph of efficiency in customer service!

We’re thrilled to announce that it’s now possible to create detailed JIRA tickets straight from the Olark chat console! Just enable the integration and use the !jira command to send customer bug reports and feature requests straight to the waiting arms of your engineering team.

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Olark Customers

Behind the Olark: How Collage.com uses live chat to hone their customer service and product positioning

Collage.com is a Michigan-based ecommerce company that makes it easy to create your own professional-quality custom photo products. They offer more than 50 products—such as books, blankets, t-shirts, calendars, and more—that anyone can customize simply by uploading their favorite photos.

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Olark Essentials

It’s a phone! It’s a chat! It’s a mobile live chat! How to use Olark to chat on mobile

Last week, while in line at the grocery store, I checked my email on my iPhone and up popped a clearance sale announcement from my favorite running company. I’m a size medium, so I had no time to lose—millions of averaged-waisted shoppers were vying for my shorts! I made my thumbs do the cha-cha and had three pairs charged to my PayPal account in seconds flat.

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Olark Essentials

Canned responses for live chat: An overview of Olark Shortcuts

When you’re talking to a customer on live chat, quick responses are critical—a few seconds' delay might be all it takes for someone to go from feeling personally cared for, to wondering if you’re there at all.

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