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Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Michael Housman

Michael Housman is the Co-Founder and Chief Data Scientist at RapportBoost.AI, a company that leverages artificial intelligence to help companies communicate more effectively with their customers by enhancing the emotional intelligence of their human chat agents and, eventually, their bots. Prior to RapportBoost.AI, he was the Chief Analytics Officer at Evolv, Inc. (acquired by Cornerstone OnDemand, Inc.) where he applied state-of-the-art statistical methodologies and econometric techniques to databases consisting of hundreds of millions of employee records in order to understand: (1) what keeps people on the job longer; and (2) what enables them to perform better. He has published his work in a variety of peer-reviewed journals, presented his work at dozens of academic and practitioner-oriented conferences, and has had his research profiled by such media outlets as The New York Times, Wall Street Journal, The Economist, and The Atlantic. In fact, he was named a faculty member at Singularity University for the breadth and depth of his knowledge in the field of artificial intelligence. Dr. Housman received his A.M. and Ph.D. in Applied Economics and Managerial Science from The Wharton School of the University of Pennsylvania and his A.B. from Harvard University.

Blog Feature

Customer Support

Making Live Chat Human: Optimization vs. Sentiment Analysis

In Artificial Intelligence, a lot of people extol the ability to automate repetitive tasks. I’m more interested in how AI can enhance human decision making. At RapportBoost.AI, where I’m Co-Founder and Chief Data Scientist, we leverage Artificial Intelligence to help online brands communicate more effectively with their customers via live chat. In this post I’m going to talk about three different AI technologies available to companies to enhance their live chat implementation.

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