Caroline Klein

Caroline Klein
Caroline is an Online Marketer at Bynder, a digital asset management vendor based in Amsterdam. She is part of the DACH-team and is responsible for the German Bynder blog.

Recent Posts

Customer Service Trends in Germany

The following article comes from Olark contributor Caroline Klein at Bynder, a digital asset management platform.

German companies are under pressure to adapt their customer service to changing customer needs and expectations. They need to understand the influence of digitization on customer service and review new channels and technologies to understand how German customer care can be improved.

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