---
title: Speak by Olark | Caroline Klein
description: Caroline is an Online Marketer at Bynder, a digital asset management vendor based in Amsterdam. She is part of the DACH-team and is responsible for the German Bynder blog.
---

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## Caroline Klein

![Caroline Klein](https://blog.olark.com/hubfs/Blog_Images/2017/Customer%20Service%20Trends%20in%20Germany/Caroline-Klein.jpg)

Caroline is an Online Marketer at Bynder, a digital asset management vendor based in Amsterdam. She is part of the DACH-team and is responsible for the German Bynder blog.

### Recent Posts

[![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2017/Customer%20Service%20Trends%20in%20Germany/Berlin%20(small).jpg?width=840&height=460&name=Berlin%20(small).jpg)](https://blog.olark.com/customer-service-trends-in-germany)

## [Customer Service Trends in Germany](https://blog.olark.com/customer-service-trends-in-germany)

 By [Caroline Klein](https://blog.olark.com/author/caroline-klein)

*The following article comes from Olark contributor Caroline Klein at Bynder, a digital asset management platform.*

German companies are under pressure to adapt their customer service to changing customer needs and expectations. They need to understand the influence of digitization on customer service and review new channels and technologies to understand how German customer care can be improved.

[Read More](https://blog.olark.com/customer-service-trends-in-germany)

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 Product

- [Pricing](https://olark.com/pricing)
- [Chatbots](https://olark.com/chatbot-copilot)
- [Features](https://olark.com/features)
- [Integrations](https://olark.com/integrations)
- [Product Tour](https://olark.com/product-tour)
- [Case Studies](https://olark.com/case-studies)

 Support

- [FAQ](https://olark.com/faq)
- [Help Center](https://olark.com/help)
- [Getting Started](https://olark.com/help/getting-started)
- [Troubleshooting](https://olark.com/categories/tool-tip)
- [JavaScript API](https://olark.com/api)
- [Hire an Expert](https://olark.com/partners-directory)

 About

- [Our Team](https://olark.com/about)
- [Our Values](https://olark.com/values)
- [Become an Olarker](https://olark.com/jobs)

 Connect with us

- [Speak: The Olark Blog](https://blog.olark.com)
- [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide)
- [Become a Partner](https://olark.com/partners)
- [Contact Us](https://olark.com/contact)

- [Terms of Service](https://olark.com/tos)
- [Privacy Policy](https://olark.com/privacy-policy)
- [GDPR](https://olark.com/help/gdpr)
- [Accessibility](https://olark.com/ada-accessible-live-chat)
- [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter)

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