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Best practices on increasing sales and conversions, gathering marketing insights, and providing high quality customer support.

Alex Ivanovs

Alex Ivanovs is an online entrepreneur with a decades worth of experience in web development and small business. You can find his work at CodeCondo (http://codecondo.com) -- community of developers and designers. You may also find that he's a frequent columnist at Huffington Post (http://www.huffingtonpost.com/alex-ivanovs/); where he displays his passion for business and startup topics.

Blog Feature

Customer Support

How to handle customer complaints effectively

An essential part of onboarding new customer support operators is teaching them the right way to talk to customers who aren't happy. Today Alex Ivanovs, of CodeCondo and business/startup columnist for Huffington Post, shares some of his tips for handling customer complaints. Difficult customers are part of the business process. Nobody likes dealing with them, but often we have to. It's best to be prepared for these situations - like when a customer is typing in ALL CAPS - as some customers might take it a little bit too far.

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