---
title: Speak by Olark | Alex Ivanovs
description: "Alex is a writer who has worked as a digital growth specialist since 2010. His years of experience includes working with the leading editorial magazines, including many world-class brands in tech, startups, and growth. You can contact Alex: skillcode0@gmail.com"
---

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## Alex Ivanovs

![Alex Ivanovs](https://blog.olark.com/hubfs/Contributors_Headshots/alex_ivanovs.jpeg)

Alex is a writer who has worked as a digital growth specialist since 2010. His years of experience includes working with the leading editorial magazines, including many world-class brands in tech, startups, and growth. You can contact Alex: skillcode0@gmail.com

### Recent Posts

[![featured image](https://blog.olark.com/hs-fs/hubfs/Blog_Images/2015/How%20to%20handle%20customer%20complaints%20effectively/jaime-spaniol-182242.jpg?width=840&height=460&name=jaime-spaniol-182242.jpg)](https://blog.olark.com/how-to-handle-customer-complaints-effectively)

## [How to handle customer complaints effectively](https://blog.olark.com/how-to-handle-customer-complaints-effectively)

 By [Alex Ivanovs](https://blog.olark.com/author/alex-ivanovs)

*An essential part of onboarding new customer support operators is teaching them the right way to talk to customers who aren't happy. Today Alex Ivanovs, of [Stack Diary](https://stackdiary.com/) and business/startup columnist for [Huffington Post](http://www.huffingtonpost.com/alex-ivanovs/), shares some of his tips for handling customer complaints.*

Difficult customers are part of the business process. Nobody likes dealing with them, but often we have to. It's best to be prepared for these situations - [like when a customer is typing in ALL CAPS](https://blog.olark.com/customer-typing-in-all-caps) - as some customers might take it a little bit too far.

[Read More](https://blog.olark.com/how-to-handle-customer-complaints-effectively)

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- [Product Tour](https://olark.com/product-tour)
- [Case Studies](https://olark.com/case-studies)

 Support

- [FAQ](https://olark.com/faq)
- [Help Center](https://olark.com/help)
- [Getting Started](https://olark.com/help/getting-started)
- [Troubleshooting](https://olark.com/categories/tool-tip)
- [JavaScript API](https://olark.com/api)
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 About

- [Our Team](https://olark.com/about)
- [Our Values](https://olark.com/values)
- [Become an Olarker](https://olark.com/jobs)

 Connect with us

- [Speak: The Olark Blog](https://blog.olark.com)
- [Our Guide to Remote Work](https://olark.com/tips-for-remote-managers-and-going-remote-guide)
- [Become a Partner](https://olark.com/partners)
- [Contact Us](https://olark.com/contact)

- [Terms of Service](https://olark.com/tos)
- [Privacy Policy](https://olark.com/privacy-policy)
- [GDPR](https://olark.com/help/gdpr)
- [Accessibility](https://olark.com/ada-accessible-live-chat)
- [Statement of Action](https://blog.olark.com/statement-of-solidarity-and-action-for-black-lives-matter)

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