(Video) The Five Whys by Simon Ouderkirk at Customers FTW!

Check out this awesome talk by Simon Ouderkirk of Automattic about how to ask questions to get a better product. Based on the 5 Whys developed at Toyota in their heyday, this talk will make you think about how to approach problem-solving.

This talk was delivered at Olark's Customers FTW! event.

Let us know what whys you ask to solve a problem.

Laure Parsons

Read more posts by Laure Parsons

Laure is the Chief Storyteller at Olark. She drinks decaf like a badass.