Now Chatting: The Olark Live Chat Blog

Advice and perspectives on live chat sales, customer service, and building human connections in a digital world.

Making Business Human, Remote Work

Managing a successful customer service team: When it all goes wrong

This is the fourth post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder, her second on Prioritizing like a farmer, and third on Getting Help.

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Making Business Human, Remote Work

Myth-busting: If I am working from home, I am slacking

The myths

When I tell people I work from home, I usually get one of a few skeptical reactions:

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Making Business Human, Remote Work

Managing a successful customer service team: Help is your friend

This is the third post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder, and her second on Prioritizing like a farmer.

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Making Business Human, Remote Work

Managing a successful customer service team: How to prioritize like a farmer

This is the second post in Rhoda’s Tips from a Farmer series. Read her first post on working smarter, not harder.

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Making Business Human, Remote Work

5 ways to know if remote work is right for you

At Olark, we love the benefits of remote work, but we also know that working remotely isn’t for everyone. Transitioning from an onsite role to a remote role can be a big adjustment. Here are five questions to ask yourself if you’re thinking about taking the #remotelife plunge.

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Making Business Human, Remote Work

Managing a successful customer service team: Tips from a farmer, part one

In addition to my role as Olark’s Director of Customer Service, I am a farmer — well, more of a smallholder, and a fledgling one at that. When I’m not in meetings or talking to customers, I can usually be found in a padded boiler suit, up to my ears in muck and surrounded by animals and vegetables.

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Making Business Human, Remote Work

Creating remote watercooler moments

Are remote teams doomed to failure? Is it possible to build a positive team culture when everyone is distributed?

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Making Business Human, Remote Work

Newlarkers: How we train new members of Olark's support team remotely

Last year, Olark became a remote-first company. We said goodbye to our headquarters in San Francisco and now our 40-person team works from across the US, South America and Europe. We love the benefits of working remotely so much, we’re trying to help others find a remote job too!

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Making Business Human, Remote Work

How to find a remote job in 6 steps

I remember when I was first starting my search for a remote job. It was intimidating! Limited resources. Lack of support. Difficult to maneuver through jobs that were fully remote vs. those that allowed “some” work from home. I eventually found the perfect fit at Olark and it’s been amazing for my family, my life, and my sanity.

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Customer Support, Making Business Human, Remote Work

How does a fully remote team work through tricksy support situations?

The vast majority of questions we get at Olark are pretty simple, or at least quick for our talented team to resolve. A few times a day we get questions that are mind-boggling, unusual, new, or just plain hard to figure out. We have some unique and not-so unique strategies to unravel tough problems and reduce the wait time for our customers, all while thriving as a remote team. Let’s follow the path of one of these questions to see what happens!

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