Olark - Help Scout Integration

Automatically deliver chat transcripts to your Help Scout mailbox for an easy way to support your customers, everywhere they are.
Olark Help Scout
This is a screenhot of Help Scout Integration

Auto-deliver Live Chat Transcripts to Help Scout

Join 700+ companies that have already integrated Olark with Help Scout to automatically deliver chat transcripts to your mailbox. Help Scout pulls customer profile information (like IP address, location and browser/OS) into a separate note in your mailbox, and the conversation will be marked as a chat for future reference - making sure no piece of conversation slips from your notes.

How Olark Live Chat works with Help Scout

Step 1

During any Olark chat as an agent, type !helpscout and hit enter.
illustration of how the integration works, step one

Step 2

We’ll create a case in Help Scout with your chat attached. Voila!
illustration of how the integration works, step two

Integration setup

Here's a how-to guide for connecting Olark and Help Scout.

Integration guide

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Want to understand how this integration works for your business?

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