Olark - Filed under 'analytics'

Hab.la Google Analytics Updates

A few you might have noticed that if you have google analytics and hab.la on the same page, you’ll start seeing statistics about hab.la in google analytics.

I just spent some time updating the GoogleAnalytics plugin for Hab.la.

Hab.la generated events will now show up at ‘/habla.events/’ as opposed to ‘/habla/’ i.e. ‘/habla.events/receive_message’

So if you wish to filter these events, you should do use the new path. You can also disable the Google analytics plugin by setting:

config.vars["disableGoogleAnalytics"] = true;

Finally, we have stopped logging the ‘chat_started’ event for now because it was essentially firing every time the hab.la box loaded when an operator was available. I have some ideas about how to fix this in the future, but I think the existing events will work fine for now.

The events we log to google analytics are:

"receive_message"
"send_message"
"window_expanded"
"window_compressed"
"window_closed"

Filed under // analytics google javascript

Now with Google Analytics Integration

Do you have a website? Do you use Google analytics to keep track of your traffic? Well, now you can use it to keep track of how your visitors use hab.la too!

I implemented a cleaner plugin architecture, and implemented a Google Analytics Plugin as my first task. Essentially, all important hab.la events will now be logged to Google Analytics.. Want to know how many visitors sent a message to an operator, or opened the chat window? Just log into Google Analytics and look for the content items "/habla/sendmessage" or "/habla/expandchat".

This plugin is automatically enabled for all Hab.la users that have Google Analytics and Hab.la installed on the same page, if you would like to disable this logging, add the configuration option:

config.vars["disableGoogleAnalytics"] = true;

I think we are probably the first, if not the only livehelp / livechat provider to offer built in configuration free Google Analytics integration. [I am 100% sure we are the only company to offer this free of charge.] – Hopefully someone will throw up a tutorial, or some more documentation on this feature soon!

Filed under // analytics chat client development google help im javascript livehelp plugins stats tracking

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analytics

Hab.la Google Analytics Updates

Now with Google Analytics Integration