Olark - Filed under 'admin'

Google Apps SRV Records

Many of our customers try to user Google Apps for your domain with Olark. Unfortunately Google does not tell system administrators to configure Google Talk to work with external XMPP(Jabber) networks by default. This leads to a lot of problems when a customer has Google Apps for their domain, but does not have the required SRV records to work with Olark.

We’ve always pointed out customers to: http://www.google.com/support/a/bin/answer.py?hl=en&answer=34143

But, this doesn’t always solve the problem, because sometimes it takes a while for ISPs to update their DNS cache, and it’s hard for our customers to double check their ISP, or their own attempts at setting SRV records. That is until now!

Introducing the Olark Google Apps for your domain SRV Checker. Using the below tool, you can now finally see if your SRV records are set correctly.

Olark Google Apps for your Domain SRV Checker

Filed under // admin apps checker dns domain google srv system

Pouring some water on that corporate firewall

A few of our users have requested that we provide another port to access hab.la on. We actually implemented the code mid last week, but didn’t push it to production until today.

Corporate friends you can now access the hab.la Jabber server on port 21. So, your server configuration should look like:

username: user@hab.la

password: _ you should know this _

server: hab.la

port: 21

Let me know if you need further instructions.

I’ll leave you with a few quotes from our users:

“I’m impressed - I didn’t think after using 37Signals apps anything would impress me. But you guys did a good job on this.” - Anonymous

“This is just exactly What I needed . Plugoo was flash based and too heavy. Great Job!” - Michel, France , Marseille

“It’s a great way to interact with other people on web pages.” - Anonymous

“Thanks very much for putting the time into this. its very easy to use and its much better for people that don’t need all those complicated chat systems. As soon as I put it up, I had users asking questions all day it really helped me improve the site, because I got to talk to customers on the website directly. our customers are people who don’t use computers too often so its very simple for them to use.” - Dentfix.com

“its a real cool function.. better than a java chat on the website… so i can use my pidgin to chat directly if a user visits my website… thx for this great tool” - Moff, http://houserocker.tk

I think I’ll make a tradition of occasionally posting some of the feedback from our feedback form. (if you include a link, and your comment doesn’t look like obvious spam, I’ll try to include it) Thanks for your support guys, your feedback is what keeps Hab.la moving :-)

Let us know what you think

Filed under // 21 admin alternative comments firewall hab.la jabber port reviews server system testimonials

Posted by Olark

Comments [0]

Contributors

Tags

admin

Google Apps SRV Records

Pouring some water on that corporate firewall