Autocomplete your life!
Canned messages (via autocomplete or text expanders) are clearly a mixed bag; save some time as an operator, risk sounding like a robot. When used in moderation and with the proper phrases (keep it friendly and casual!) one can shift more comfortably to the saving time side of the spectrum.
Since Olark doesn't yet support system-level canned messages (coming soon!) we recommend using the following programs within your IM client of choice. Most of these work by replacing short snippets of text with longer ones (some are fancier than others).ex. "hllo" becomes "can I help you with anything today?"
Most of the softwares mentioned are system-level, meaning you can use them to enhance your workflow in EVERY program on on your computer. Just think of all the extra time you'll have to play freecell, minesweeper, and sudoku when you can complete your TPS reports by typing "tps" !
For our Mac Friends:
- DeAbbrevifier (FREE) for Adium - Basic canned messages for Adium, FREE! (warning, there have been some reports of instability)
- TextExpander - System level autocomplete
- Typinator - Another system level autocomplete program (we love it because you can synchronize your whole team's canned messages automatically with DropBox)
For our Windows Friends:
We'd love to hear about your experiences! (or other programs you'd recommend) Comment on this post!
